Artmusey is dedicated to delivering high-quality graphic design services tailored to your needs. We aim to ensure client satisfaction at every stage of the design process. However, due to the nature of custom graphic design services, refunds are subject to specific terms and conditions outlined in this policy. By engaging our services, you agree to these terms.
Scope of the Policy
This policy applies to all graphic design services offered by Artmusey, including but not limited to:
- Logo and Branding Design
- Marketing and Advertising Materials
- Website and Digital Graphics
- Packaging and Product Design
- Print and Publication Design
Refund Eligibility
Refund requests will be reviewed on a case-by-case basis. To qualify for a refund, you must meet one or more of the conditions outlined below:
Project Cancellation by the Client
- Before Project Start: A full refund will be issued if the client cancels the project before work begins, minus any administrative or processing fees.
- After Project Start:
- If the project is canceled after work has begun, the initial deposit or milestone payments will be non-refundable.
- If cancellation occurs mid-project, a partial refund may be considered based on the completed work. The amount refunded will depend on the percentage of work delivered.
Missed Deadlines by Artmusey
If Artmusey fails to meet agreed-upon deadlines without prior notice due to reasons within our control, the client may be eligible for a partial refund. Delays caused by unforeseen circumstances such as natural disasters, technical issues, or lack of client-provided materials are exempt from refunds.
Service Dissatisfaction
Graphic design is a creative process that involves subjective interpretation. To address dissatisfaction:
- Clients are entitled to 5 rounds of revisions as outlined in the project agreement.
- If, after all revisions, the client is still unsatisfied, no refunds will be issued, as the service has been rendered.
- Refunds will not be granted for dissatisfaction due to changes in personal preferences after the work has been approved.
Non-Refundable Situations
The following scenarios are NOT eligible for refunds:
- Change of Mind: If the client decides not to continue after work has started.
- Project Completion: After the final design files have been approved, delivered, or used in any capacity.
- Delayed Client Responses: If the client fails to provide required feedback, materials, or approvals, causing project delays.
- Third-Party Issues: Problems caused by third-party vendors, such as printers, web hosts, or marketing platforms.
- Client-Provided Content Errors: Refunds will not be issued for errors resulting from inaccurate or incomplete client-provided materials (e.g., text, logos, or images).
Payment and Refund Process
If eligible, the refund process will follow these steps:
- Refund Request Submission:
- Clients must submit a written request to Contact@artmusey.com with the project details and reason for the refund request.
- Evaluation:
- Artmusey will review the refund request and evaluate project records, communication logs, and completed work.
- Approval or Denial:
- Clients will be notified within 10-15 business days of the approval or denial of the refund request.
- Refund Issuance:
- If approved, refunds will be processed within 7-10 business days through the original payment method or another mutually agreed method.
Revision and Correction Policy
To ensure client satisfaction, we offer:
- Revisions: 5 rounds of revisions are included in the original project scope as defined in the project agreement.
- Additional Revisions: Requests beyond the agreed revision limit will be billed separately.
Termination of Services by Artmusey
Artmusey reserves the right to terminate services in the following situations:
- Breach of Terms: If the client violates the terms outlined in our service agreement.
- Non-Payment: If payments are not received by the agreed deadlines.
- Lack of Communication: If the client fails to respond to communication attempts for 48 hours.
In such cases, any payments made are non-refundable, and the client will be billed for the completed work.
Dispute Resolution
In case of disputes, we encourage resolving issues through direct communication. If necessary, disputes may be resolved through mediation or arbitration in office. Legal fees incurred by Artmusey due to disputes will be the responsibility of the client if found in default.
Governing Law
This policy shall be governed by the laws of United Kingdom. All disputes related to this policy will be subject to the exclusive jurisdiction of the courts of [Location].
Contact Information
For refund requests or further assistance, please contact us at:
Artmusey
Email: contact@artmusey.com
Phone: +258 (549) 2158 3215
Website: www.artmusey.com
Artmusey reserves the right to update this Return and Refund Policy at any time without prior notice.